Returns Policy

At Sneak Style Sanctum, we strive to ensure that you are completely satisfied with your purchase of our stylish and trendy cushions. We understand that sometimes things don’t go as planned, which is why we’ve crafted a straightforward and customer-friendly returns policy.

Our Return Window

If for any reason you are not fully satisfied with your purchase, you have 30 days from the date of delivery to initiate a return. This gives you ample time to evaluate your new cushions in your space and make sure they meet your expectations.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The cushions must be unused and in their original packaging.
  • All tags and labels should still be attached.
  • The item should be free from any stains, odors, or damage.

If these conditions are not met, we reserve the right to refuse the return or issue a partial refund.

How to Initiate a Return

To start the return process, please contact our customer service team at [email protected]. Include your order number and a brief explanation of the reason for your return. Our team will guide you through the process and provide you with a return shipping label if your return is approved.

Return Shipping

For items that qualify for return, we will cover the cost of return shipping. If you are returning an item due to an error on our part or if it is defective, we will handle all shipping costs. For other returns, we will deduct a flat fee of $6.99 from your refund to cover the return shipping expenses.

Refund Process

Once we receive your returned item, it will be inspected to ensure it meets the eligibility criteria outlined above. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used during the purchase.

Exchanges

If you wish to exchange your cushions for a different style or color, please initiate a return for the original item and place a new order for the desired product. This ensures that you receive your new cushions as quickly as possible while maintaining our inventory accuracy.

Customer Satisfaction

Your happiness is our priority. If you have any questions or concerns about your return, please reach out to us at [email protected]. Our dedicated customer service team is here to assist you, ensuring a seamless and pleasant experience.

Thank you for choosing Sneak Style Sanctum! We appreciate your support and look forward to helping you create a stylish and comfortable home.